Help

How it works: after you pay, your viewing link arrives by email. Nothing starts until you open it and press “Start watching” — then you have 48 hours. You have 30 days from purchase to start.

Devices: a rental works on up to two devices or browsers — for example your laptop and your TV. If you see “already in use on 2 devices”, open the link on one of the devices you’ve already used. Private or incognito windows count as a new device each time, so use a normal window.

Lost your viewing link? Use the “Resend my link” form on the Watch page with the email address you paid with, and we’ll send any active rental again.

The film plays in any modern browser on a computer, phone or tablet. To watch on a TV, cast from your browser or open the link in a smart TV’s browser.

If the player shows an error, try another browser, turn off VPNs or ad blockers for the page, and check your connection. Still stuck? Email ashbournefilms@gmail.com.